voicemail upgrade?
Dominic L. #1933
Posts: 727 ✭✭
in My Mobile
Just wondering, if you apply the free vocemail upgrade to your account, but were already paying for voicemail, do you get credited for the voicemail cost?
19
Answers
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Your are suppose, but they have an error, therefore, you need to contact them to be credited back7
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Very interesting that the upgrade doesn't work properly. I'm about to get to the free voicemail level, so I guess I'll find out for myself soon.7
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You're supposed to, but it doesn't work for me so far.6
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They probably should credit you back, although if they don't you could always remove it from your plan5
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yes, but probably you need to contact support every month to get back your 1$ credit. It doesn't seem to be deducted automatically.5
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That sounds exactly like how it should work.
However there seems to be a glitch with this particular reward. If you remove voicemail from your plan, then you won't have it.
With voicemail in your plan, you will be charged for it. When you have the free upgrade, you need to contact Fizz support to get your account credited each time. If anyone has a different experience, please share it with us.
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Come on Fizz, fix this , been going around since the beginning.... customer don't need to contact you if YOU give freebies .... Wake up3
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If you don't have minute in your plan, your voicemail will still charge you even though you have a free voicemail upgrade. This is implicit, but bad.4
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Your experiences makes me wonder if it would be less of a hassle to just use the data upgrade instead. Too much work for 1 or 2 bucks...4
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Quick follow-up:
I contacted support about the voicemail upgrade issue.They corrected my bill and issued a request for a refund. I still have a pending ticked opened to make sure the bug isn't repeated at the next billing cycle.5
This discussion has been closed.