How do I get my mobile data to function at its full extent?
Since the day I've signed up with Fizz, the only thing I can do with mobile data is connect to messenger. My phone is connected to the mobile data network, but I am completely unable to use mobile data for Spotify, browsing the internet, or literally anything else. All my apps indicate that I am connected, but all they do is continually try to load, and nothing loads. I have switched mobile data on and off, I have reset my phone, I have disabled wifi. I have tried reinstalling my apps and the issue persists. I have spent hours trying to load anything with mobile data, and literally the only thing that works is facebook messenger. How do I fix this?
14
Answers
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This looks more like a probles with your phone data settings than a problem with fizz7
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https://community.fizz.ca/questions/1993536-data-work-apps
Seems like the same issue you're experiencing on that thread. Best solution is probably to contact the support on messenger/support page.
Best of luck6 -
If Facebook Messenger is working, then your data is working. You might have to dive in to your phone settings to solve the problem.
If you want some help, contact Fizz support on Facebook Messenger.6 -
Don t know what kind of cell that you have but are you sure your cell is completely compatible with Fizz
You need to have theses frequencies on your phone : -Calls: Your device must support HSPA 850 MHz or 1900 MHz frequencies -Mobile data: Your device must have dual-frequency support for 1700/2100 MHz (also called AWS or band IV)7 -
What phone are you using?
As others have said, if your data is working for atleast one app, then your Fizz plan is fine.
You need to look at your phone settings:
- try enabling airplane mode, then disabling.
- is data saver enabled?
- do you have data enabled only for specifc apps?
If you cannot find the culprit, then a factory reset may help.
p.s. If you want, you can test your SIM on another phone to rule out any Fizz issue.
6
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