Order a SIM card on May 10th, still not receive it?

Jun L. #5657
Jun L. #5657 Posts: 5 ✭✭
in My Mobile
I made an order of SIM card on May 10th, but never receive it though it shows that it had been delivered......Order: 6813294166

Answers

  • Andrei U. #679
    Andrei U. #679 Posts: 349 ✭✭
    You'll have to contact Fizz by chat or Facebook ,cancel the order, and then order another Sim card making sure that you have the right adress under your profile.
  • Jun L. #5657
    Jun L. #5657 Posts: 5 ✭✭
    @Andrei, I tried to contact Fizz by chat, but there is no way for me to reach the Chat channel...where can I access the Fizz Chat? Here: https://fizz.ca/en/taxonomy/term/1381 ?
  • Fizzy
    Fizzy Posts: 11,805 ✭✭

    You should contact Fizz support. You can send a message by facebook
    https://facebook.com/fizzca

    Or you can use Fizz chat. Make sure that:

    • You're logged into your Fizz account.

    • You're active on a help page such as https://fizz.ca/en/contact-us
    • Simply click on the chat bubble that appears at the bottom on the right.

    • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
    • You have disabled any ad blockers in your browser.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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