I cannot register any contact. There is always an error. Could you please check my account?
Answers
-
you have to contact support via chat. This is only a user forum.5
-
This is a community forum. Most of us are customers like yourself.
Here is Fizz's FAQ on managing contacts:
https://fizz.ca/en/faq/how-do-i-manage-my-contacts
Note that if your friend(s) are in "hidden" mode, you cannot add them as contact.
You can select one of three privacy options:
Full Fizz Experience: By default, other users can search for you, add you as a contact and send you gifts.
Private: You can receive gifts from everyone. You cannot be searched or added as a contact.
Incognito: You do not accept gifts and cannot be added as a contact. You are incognito and cannot be found via search.
More info here: https://fizz.ca/en/faq/how-do-i-change-my-privacy-settings-inside-the-fizz-community
5 -
If problem persists, you should contact Fizz support. You can send a message by facebook
https://facebook.com/fizzcaTo contact Customer Service, you can also use Fizz chat.
Simply click on the chat bubble that appears at the bottom the Solution Hub pages. Make sure that:
- You're logged into your Fizz account.
You're active on a help page such as https://fizz.ca/en/contact-us
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
5 -
As the Community cannot help you, I suggest you contact Fizz customer service via Facebook messenger and then select a best answer to close this question.3
-
I agree with the answers saying that you should ask the company; by all means, do that. But it certainly doesn't hurt to post about it in the community forum as well. You never know who might have the right idea!4
-
Thanks everyone! I already asked the company. Here, they also answer!4
-
Was Fizz support able to solve your problem? I find that they are more responsive over Facebook vs. live chat.3
