My payment was delayed. Can you charge me now?
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Satkunarasa
Posts: 1 ✭✭
in My Mobile
My account was not charged on the day it was supposed to be charged and my phone does not work now. Can you charge me now?
9
Answers
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We are users as you.
Did you change something on your payment?
If your card is valid, and you did not change it.
Contact the support
CHAT
Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon
FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)
FORM
You can also fill a contact form
From the panel My Profile -> Contact Form (the subject are limited)5 -
They'll try to take the payment within the next 24 hours.4
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Make sure you update all of your infotmation:
Update your credit card/make sure it's updated
Update your address etc
Ask your card company if they saw any payment come in as a hold or not.
If all else fails, contact customer support on Facebook for fizz or by going to help hub and stay logged in! Wait for fifteen seconds max and a bubble on the bottom should pop up!3 -
If you updated the cerdit card info, payment will be applied overnight.
If you require immediate help for service, you'll need to contact Fizz support.
As per instructions here: https://fizz.ca/en/contact-us
Open this page during business hours: https://fizz.ca/en/solutions/payments
and wait for the chat bubble (at bottom right)3
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