Internet cuts off?

Laurence1
Laurence1 Posts: 3 ✭✭
in Internet
My internet has been cutting off (huge lag) since being installed. This happens on all laptops, Apple TV (unable to watch Netflix continuously), and phone. I've tried plugging in my laptop directly to the modem, but still lags.
I work from home and can see the system constantly connecting/disconnecting.
All my devices are up to date. Even loading a simple Google research takes time- never had this issue with same speed at Videotron.
This happens on Wi-Fi and plugged in.
Any way to fix this?

Answers

  • Mike
    Mike Posts: 21,570 ✭✭
    I already replied to this message. Are you in wifi or with the ethernet cable?
  • Laurence1
    Laurence1 Posts: 3 ✭✭
    Hi Mike, sorry I pressed best answer by accident and then couldn't do anything.
    As explained- this happens both on wifi and ethernet cable.
  • Adriana Z.
    Adriana Z. Posts: 100 ✭✭
    Which speed package did you get?
    I would suggest to do some tests and to install the Fizz Internet app
    First using a cable direct to the modem, and then via wifi
    https://fast.com
    https://www.speedtest.net
    The app gives you very good data of your speed with wifi and cable.
    On cable you should get the same speed as your package, is this true?
    If this is not true, do a factory reset
    Open an Internet browser and enter in the address bar: 192.168.0.1
    Identify yourself with the login information:
    Username: cusadmin
    Password: Your Wi-Fi password
    This will erase everything and you need to start again with the password wrote on your modem
    Hopefully this helps
  • Lopresor
    Lopresor Posts: 257 ✭✭
    Your modem might be bricked, contact Fizz support and they will give you a new one.
  • Ohthatvank
    Ohthatvank Posts: 86 ✭✭
    Try restarting your phone. It wil probably work!
  • Rayl
    Rayl Posts: 122 ✭✭
    reset the modem and reboot.
  • IsE
    IsE Posts: 109 ✭✭
    Some members including myself are not happy with the modem Fizz provides. Try turning off band steering. You check how to do it in the Community Hub. I just turned off modem's wifi and connected my own router.
This discussion has been closed.

Categories