Can't see data usage and can't use bonus?

Frédéric L. #4316
Frédéric L. #4316 Posts: 3 ✭✭
in My Mobile
Hi,
When I click on "see data usage", I get an infinite loading animation.
I get the following errors in the javascript console (see attachment)
Also, I can't use my free bonus of 250 mb. Nothing happens after I select the upgrade and press "apply"

Answers

  • Johanne M. #3059
    Johanne M. #3059 Posts: 115 ✭✭
    The bonus gonna be actif only in the next month they are not effectif right away. If you use your bonus they gonna be only the next billing cycle.
  • Irene
    Irene Posts: 5,079 ✭✭
    They have problems in their backend. Relax
  • Kovid
    Kovid Posts: 588 ✭✭
    The network is down.
    Fizz is investigating.
    do not expect your account to work as usual.
  • Sebastien
    Sebastien Posts: 2,127 ✭✭
    Their servers are fizzing. I meant freezing.
  • Sohaib O.
    Sohaib O. Posts: 35 ✭✭
    They're working on it.
  • Michel Descoteaux
    Michel Descoteaux Posts: 1 ✭✭

    I occasionally have issues when trying to load the "see data usage" page in Google Chrome as well. A quick solution I found is to use another web browser like Microsoft Edge, Firefox or Safari.

     

    Since you seem to know how to use the JavaScript console in Chrome, something that also works for me sometimes is to "Clear site data" and then log in to the Fizz dashboard again.

     

    (see the attached image for quick a quick guide)

     

  • vpsalin
    vpsalin Posts: 3 ✭✭
    Me too my data usage says 0MB for each day but I know it's not the case... help
This discussion has been closed.

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