Anybody know how to cancel or unsubscribe my Fizz plan?

tiebang wang
tiebang wang Posts: 8 ✭✭
in My Mobile
Anybody know how to cancel or unsubscribe my Fizz plan?, and my payment date is 28 March, and "Change Plan" function in my account has been DISABLED, and there is NO Cancellation function visible in my account page and all sub pages. Any helpful hint welcome, Thank.

Answers

  • Mike
    Mike Posts: 21,570 ✭✭
    You need to unsubscribe
    https://fizz.ca/en/faq/unsubscribe
  • Barry L. #924
    Barry L. #924 Posts: 43 ✭✭
    Go to one of the help topics (e.g.: https://fizz.ca/faq/i-ordered-sim-card-how-long-will-it-take-to-arrive)
    while logged in and wait for the chat bubble to appear and chat with an agent.
  • tiebang wang
    tiebang wang Posts: 8 ✭✭
    Mike, I have no "unsubscribe" or cancel function in my account, "Change Plan" seems disabled, when I click on it, the page refresh itself only.
  • Sebastien
    Sebastien Posts: 2,127 ✭✭
    On this case, try to reach Fizz chat...
  • JoGF
    JoGF Posts: 46 ✭✭

    If you can't change or unsubscribe to your plan, it may be already in the process of been cancelled.

     

    Restart your device/app/browser and try to login into your account again, if it's the same, contact them and ask them the status of your account.

     

    Good luck

  • JoGF
    JoGF Posts: 46 ✭✭
    It is also possible the time that allowed you to change/cancel your plan has passed (48 hours before the end of your plan) In that case, you will have to wait for the start of the next cycle on the 28 of march.
  • tiebang wang
    tiebang wang Posts: 8 ✭✭
    thank you all, I got a chat, and the rep told me to escalate my request, she let me just wait for email response
  • Normster
    Normster Posts: 70 ✭✭
    Log into Fizz and click on ‘my plan’ then on ‘unsubscribe’ ...
    Good luck !
  • Mike
    Mike Posts: 21,570 ✭✭
    If you want to transfer your number this is the wrong way. Only to let you know.
  • tiebang wang
    tiebang wang Posts: 8 ✭✭
    Look, I do not have those functions to unsub
  • tiebang wang
    tiebang wang Posts: 8 ✭✭
    Official response I Got:
    To unsubscribe your plan, you have to access your account, click on My Plans, Manage plan, Unsubscribe but only after this billing cycle will end due the fact that is less than 48h until the new one.
    Thank you for collaboration and understanding!
  • Kevin P. #2908
    Kevin P. #2908 Posts: 110 ✭✭
    You need to unsubscribe
    https://fizz.ca/en/faq/unsubscribe
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