lost sim card

KIMLAY CHEA
KIMLAY CHEA Posts: 2 ✭✭
in My Mobile
it was the worse delivery company who did not leace the package at the right place . I did not find it.

Answers

  • Mike
    Mike Posts: 21,560 ✭✭

    Hi Chea,

    Go on

    My Profile -> Order History -> See Details

    Find the shipping number, in beside follow your shipment,

    click on it

     

    If the delivery was flagged as delivered but you did not received it.

    • Check that the delivery address is correct
    • If the courrier can not correct your delivery Contact fizz

    https://fizz.ca/en/faq/i-ordered-sim-card-but-havent-received-it-what-do-i-do

    Wait 15 seconds for the icon to appear at the bottom right) in order to be fixed

  • Serge O. #3665
    Serge O. #3665 Posts: 535 ✭✭
    Send facebook messenger To Fizz so they can help
  • Imad Jomaa
    Imad Jomaa Posts: 13 ✭✭
    I would contact them through Facebook Messenger but try to give as much information as possible in every message otherwise it may take up to a week to fix this since they are so slow to respond to each message....
  • gremiobr
    gremiobr Posts: 237 ✭✭
    Talk to fizz by chat or Facebook messenger to request a refund
  • Fizzy
    Fizzy Posts: 11,788 ✭✭

    The delivery company is really quick and efficient.

    Seems card thief is on the rise. Notify Fizz of the issue, maybe they will block the stolen SIM card.

    Make sure someone is available to pick-up future delivery. Could use any address: home, work, family friend, neighbour...

This discussion has been closed.

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