Trying to check my bank account on data
jessica D. 10078
Posts: 2 ✭✭
in My Mobile
Everytime i try to check my bank account using my data it always says we lost connection please check your device network and try again, but my data works on everything else so i dont know what to do.
10
Answers
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Make sure your data is on4
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Very strange, probably you should contact the support.
Did you try to use big sites, since they use different type of approach In order to do load balance, and can be helpful to make some hypothesis6 -
Are you using the bank app or chrome ? Try using different ways to access your bank account and see if you can single out the problem. If both doesn't work, you should contact Fizz support.9
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Does it work with Wifi ?4
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Clear the browser cache and data maybe?3
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I dont know if the whole bank of montreal is down because when i go online even on wifi the website says it doesnt exist and on the app it works with wifi. Also how do i get in touch with the support ? I cant find it anywheres im new i just joined maybe a week ago so still learning the ins and outs4
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The fastest way to get in touch with the support is to go on your phone plan, then click unsubscribe. You should see the chat bubble immediately. Don't use this way too often, only during emergency cases.
Cheers.6 -
You can contact Fizz by simply opening a help page ( example https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do ). You'll see a bubble chat at the bottom right corner in about 15 seconds. It has to be done during business hours : Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).6
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Try to clean your browser cache, it might be that6
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Install chrome and use chrome to try.1
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Check if you get the same issue with wifi so you can troubleshoot and confirm if it's really a data issue or something else on your phone or even on the bank's end.4
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