how to re-activate mobile plan?

Dzianis
Dzianis Posts: 6 ✭✭
in Your Fizz Account
For some reason automatic payment wasn't successful and the service had to be suspended. I updated my payment method but the service remains suspended. How can it be re-activated?

Answers

  • Johanne M. #358
    Johanne M. #358 Posts: 464 ✭✭
    contact fizz by the chat to let them know and you would provably have yourplan re-active tomorow. But contact them by chat.
  • GyslainH
    GyslainH Posts: 319 ✭✭
    Contact fizz only them can help since it'S prepaid plan
  • Dzianis
    Dzianis Posts: 6 ✭✭
    The chat is not available. On FB they respond in the morning providing not relevant information or not even answering the questions. Not sure what to do...
  • Johanne M. #358
    Johanne M. #358 Posts: 464 ✭✭
    Week day the chat is until 21h00
  • Johanne M. #358
    Johanne M. #358 Posts: 464 ✭✭
    You have to be connect to your account to have the chat bubble
  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
    There are many users waiting in chat. So open a help page in French instead by using this https://fizz.ca/fr/faq/comment-faire-un-renvoi-dappels to see if it would hlep.
    You should see a bubble chat within 15 seconds at the bottowm right.
    Don't pay attention to the content of the page, focus on the bubble chat.
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