I did not receive my sim card and it says delivered?

I have posted a thread for sometime now about how to get the chat bubble.
FIRST, It's very important to DISABLE all pop-up blocker.
SECOND, make sure your browser accept cookies!
THIRD, You need to log into your account.
FORTH, Go to this page :
English : https://fizz.ca/en/faq/complaints
French : https://fizz.ca/fr/faq/plaintes
After few seconds, a chat bubble appear at the bottom right of your browser.
(See screen capture 2019-01-14 @ 18:00)
Click on it, it will open a small message windows, ignore the gereric message and type in your question.

You will then get a reply telling you where you are in the line.

Opening hours are :
Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).

It does ALWAYS, and I mean ALWAYS works for me and many others.(Tested with Firefox, Edge, Safari and Internet Explorer)
Chizz )