I don't have 4g,LTE, only 3g+. Isn't this an 4g network?
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Did you verify if your phone is compatible with Fizz https://fizz.ca/en/faq/compatible-devices
Did you configure APN parameters https://fizz.ca/en/faq/what-are-fizz-network-settings-apn7 -
There is 4G/LTE available in most areas. Where are you located and what sort of phone do you have?5
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You need LTE Band 4. Some phone such as Xiaomi doesn't have it.7
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No blame to Fizz, I do have LTE on my phone. It may be because of your location or your phone (which may not support LTE). Indeed, I did notice that in some "underground" areas of Mtl my connexion is on 3G, but elsewhere it's LTE.8
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I have oneplus 3 with android 8 running on that. Living in montreal downtown3
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If you are having issues you can contact Fizz to work it out with them. LTE seems to be working fine at the moment.3
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It's your phone. It doesn't have LTE band 4 and therefore isn't compatible. You also don't have 3G 1700 MHz so you will be using a lot of Fizz Ext on that phone, I would wager. You should get a different phone if you want to stay with Fizz, and should not expect any compensation for failure to get the service you want using a device that can't support it.6
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Which version of the Oneplus 3 do you have? The north american version should work fine with Fizz, particularly in downtown montreal, since it does support band 4/AWS. The other versions of the phone do not though. This does seem to be a phone issue vs. a carrier issue, since the massive numbers of subscribers in Montreal are not all here complaining about a lack of LTE.7
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If you're sure that you're phone is compatible with Fizz network regarding band 4 then you should contact Fizz4
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