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Jehoshua M.
Posts: 2 ✭✭
in My Mobile
i have fizz phone and number , now i want to change it to my koodo number what i have. and cancel koodo account, how do i do it
7
Answers
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You have to get another simcard with fizz to transfer a number over from Koodo. The option is only available when you register the sim card, not after. There's instructions here: https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz7
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One thing to add to Jeremiah's answer is that you do it from your current plan. Log in, go to My Plans -> Manage plan -> Change SIM card.
So order a new SIM card, change your SIM card on your plan, and port your number instead of getting a new number.
The port will be initiated by Fizz and will cancel the Koodo account as part of the process. You do not need to call Koodo to cancel.
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Further info about porting from CRTC: https://crtc.gc.ca/eng/phone/mobile/num.htm3
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Unfortunately, at this stage, you cannot port your phone number. You can only do it during the SIM card activation process. Also, this is not possible if your previous plan with Koodo has been cancelled already. Good luck!2
