Payment question?
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Michael B. #519
Posts: 8 ✭✭
So I am very confused on the payment that was just taken out. I have a $40 per month plan. I also had a referral approved (-$25). I would think my payment would be $15 + taxes/fees.
Instead I was charged $45.20 and $16.95 is in my wallet. I can't make any sense of this. Any ideas?
Instead I was charged $45.20 and $16.95 is in my wallet. I can't make any sense of this. Any ideas?
12
Answers
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It makes no sense.11
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That's some funky new math right there...10
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Maybe you got 25$ in your wallet and Fizz charged you for something else by mistake.
You may want to look into your wallet history to see
https://zone.fizz.ca/dce/customer-ui-prod/#/wallet/wallet-history?productId=137328&isFromProduct=false10 -
Fizz math? That's odd. I guess you should contact customer service to see what's going on.9
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You only get $25 after 2nd payment. So I'm surprised you see the $26.95 in your wallet. I don't have any in wallet.8
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Strange...6
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Thats weird5
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I activate my SIM card but my I couldn’t receive and call someone for 1 month and I received a bill of 37.97$ I don’t understand do someone have the customer support phone number4
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There is no customer service3
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There is no customer sefvice to contact. Best way is through facebook, but its slow right now because of holdiays.2
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Customer service is pretty easy to reach.
First log in to your account then go here https://fizz.ca/en/faq/resolving-issues
Bubble chat comes on after few seconds on the bottom right of your browser!
All of that on opening hours of course.
Cheers
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