How to unfreeze account and pay Fizz?

Benjamin B. #1466 · December 2018

Plan got frozen from an issue with my card and now how can I pay fizz and unfreeze my account? Been trying to contact them for 3 days now. I dont even have a bill/account# so I can pay them directly from my bank.

Francois G. 1031 · December 2018

Have you tried contacting them on the chat?

Johanne M. #358 · December 2018

I think the chat will be the best thing to do.

Mario_FQDZA · December 2018

Delete the card in your account and replace it with another card.
Then where it says your payment is overdue, you will see a link that says something like "Make this payment". Or click that link and try again to make your payment with the original card that did not work if things are settled with that card.

frederick M. #835 · December 2018

you can only activate an account via crédit card

Benjamin B. #1466 · December 2018

Been trying to get a spot for the chat for 2 days and facebook messages them. As I am traveling I need Wifi to contact them and I'm worried my number and account will be canceled since I cannot get a hold of them. I will try to delete my card and re enter it again although I have tried that. Thank you all for the replies

Mario_FQDZA · December 2018

@Benjamin B. Reaching Customer Support is easy and almost instantaneous once you know the secret. Look at the bottom of this post for the detailed instructions on how to reach Fizz's chat:
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https://forums.redflagdeals.com/videotron-23-month-new-discount-cellular-service-called-fizz-quu-bec-prov-ottawa-region-unlimited-voice-text-1-gb-lte-data-2240248/#p30124222
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@Frederick M. You can also use a debit card or a prepaid credit card.

Anne H. #1344 · December 2018

Keep your position in chat and wait, you will reach someone.

mital P. · December 2018

how they fox your issues or is not fix yet

Benjamin B. #1466 · December 2018

I had someone reply to ask for my email and they said they were "at my disposal" I gave them my email 2 minutes later and I haven't heard anything back since. This is terrible.