Don't have any internet connection, even if I have a, 8go plan.

Sofia S. 3348
Posts: 3 ✭✭
in My Mobile
HI! When I am not at home logged on my wifi, I don't have any internet connection. I can't use google map, instagram, or any app. Even If I have a plan of 8go.
I am new with Fizz since 2 weeks. There was bigger problems at the beginning. Now, everything work except internet. I tried 3G, Ltd...
I am new with Fizz since 2 weeks. There was bigger problems at the beginning. Now, everything work except internet. I tried 3G, Ltd...
22
Answers
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follow this link
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn11 -
iphone, restart to make sure the config file is dowloaded
android you need to follow the apn settings link above12 -
For android make sure you setup the apn and the type of apn. Without it internet won't work on mine.14
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Need manually setup APN.
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn13 -
What everyone else said!!10
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If you’re on iPhone, update to the latest OS10
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You need to manually set the APN, the link can be found here.
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn11 -
I have the same problem. and i already did the stupid apn and rebooted my phone. STILL NOTHING WORKS. im annoyed af7
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Welcome to fizz ! Where you pay for LTE but get 3G for 5 days without any compensation.7
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Is it working?
What phone r u using?6 -
If anyone is using an iPhone 5C or older, or if you just don't want to update your iOS, you can fix your data settings by installing a custom APN profile. Click on this link with Safari on your phone, install it, and you should be good to go.
3 -
you have to setup your mac address in the setting of your sim card to fit the videotron network:)1
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Do you still have the problem?2
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