Network Congestion (Resolved)
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This is absolutely brutal!! How long is this going to repeat itself? Days, Weeks or Months or just every Fridays?28
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I am in the same boat as Barry L. and I am counting on they extend the introductory price beyond Dec 19. Who knows, may be some boxing day deal from other providers may come close enough in price without the issues.29
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Got service back, only to lose it 10min later. Funny how they work.26
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You are lucky to get 10 min, I haven’t seen signal since before noon here27
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Unfortunately, this is not the first time and I guess it won't be the last. I think after that you guys should improve your support channel. Really, this is a truly mess27
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Six hours no service because of Network Congestion? There's nobody on the network lol.
Are we getting bumped off because Videotron and Rogers have congestion?26 -
What happens to the five 9s uptime that traditional telco strive for?26
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Tired of this, I understand that for some user still on beta plan and being patient for this but I have line not on beta plan too, hope Fizz understands this and real line should have some compensation and they should be more responsible for their net work, even on beta plan, people pay for their line, not free25
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We have two plans in our household, and it was the same one affected by this this week as last week, the other one seems to be working fine.
It really seems to be more of an issue with your authorization server than anything, as it appears not to be affecting all of the customers. And while your status page says it's fixed, my cell phone still isn't back on the network.
Glad I'm not using this as my primary service, chances are slim that I'll stay on as a full paying customer. I feel sorry for those who thought this would be a normal working service.
Isn't there a way to maybe allow everyone to roam while you fix your issues?
6.5 hours and counting
I'd love an open company that dares to share more details about their issues.24 -
Despite what your announcement says, it is definitely not fixed at all for me.24
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It’s not fixed for me either. Everything works fine but I can’t receive any call.
I’m really disappointed.18 -
My service did not come back as on now either, very disappointed!
Reconsiderating my port out decision...21 -
Fizz should give one month free for all users who were affected, or simply do something such as give 1g bonus data to all users.20
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I agree YUN H. Losing service for this long is a huge deal breaker.20
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Still no service... (10:12 PM)20
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Was supposed to be working in the evening. It's now over 10 pm and my phone is still not working.18
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A one time reward is definitely not enough. Since we're in the boat going through the storms with them, we definitely deserve a "pioneers free upgrade".19
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Still can't receive text , nor incoming phone call.18
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The network seems to be working again for me (December 7th 11:45 PM)20
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Still not fully functional for me after an outage of more than 17hrs. This is really the 1st time that my phone is out for such a long period.18
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Look likes it starts working now but still Fizz owe us an answer, and what can they give the clients for compensation, effected my business the whole day and a garanti of prevention of future events like this. An apology is to easy to write here. In fact, through the time the network in trouble, they stoped replying to client from here to FB chat customer service, ignorance is not acceptable.17
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