A question regarding the MMS service and the referral code
Thilochan P.
Posts: 13 ✭✭
in My Mobile
Hi,
My SIM card and services were finally activated today, however, I am experiencing technical difficulties to receive MMS. Is anyone experiencing the same?
How and where do I get my referral code? I followed the instruction stated on this page https://fizz.ca/en/faq/what-is-a-referral-code-and-how-do-i-get-one but the "Invite Friends" does not appear in my account.
Please advise. Thank you.
My SIM card and services were finally activated today, however, I am experiencing technical difficulties to receive MMS. Is anyone experiencing the same?
How and where do I get my referral code? I followed the instruction stated on this page https://fizz.ca/en/faq/what-is-a-referral-code-and-how-do-i-get-one but the "Invite Friends" does not appear in my account.
Please advise. Thank you.
20
Answers
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Your account is probably not fully activated yet. It might take a couple days when you're porting your number over. You'll get an e-mail with your contract once everything is finalized. After that you'll get an option on your profile page with your referral code.13
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Your referral code will generally take about 24 hours to show up after you have activated your plan. Just be patient
14 -
As for messages, it can take up to 2 hours to work after you have first activated your sim and ported your number. Simply restart your phone once in a while and it should eventually work14
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Some people do have trouble with sending MMS. One thing that helps some of them is turning off wifi before trying to send one.13
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I can send MMS but can't receive. I've opened a ticket through chat.11
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I also have an issue with MMS. I’m able to send them (though it’s very slow for the other person to receive it) but I don’t get them.9
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It takes some time. It could be the APN settings.
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Also it could be an ad-blocker if you have one installed. Try disabling it for fizz.ca10 -
If you cannot receives calls/texts but can send calls/texts + use data it means that your port from your previous carrier has encountered technical difficulties. All the texts/calls that you are attempting to receive are being directed to your d number that you are not yet using.
Check out #4 of the link below
https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do
If this is the case you should have also receive a notification. You can check this by clicking the bell at the top of the page.12 -
I had to do the APN settings manually to be able to send/receive MMS. Now it works!
Follow these steps: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn9 -
I have no clue about referrals
FOR MMS:
If you're on Android, try what I did: divide the APN in 2: one for your data and 1 for your MMS
Data:
Name : fizz
APN: mobile.bm
Mmsc: leave at not set or default
MMS proxy: leave at default or not set
Mcc: 302
Mnc: 500
Apn: type: default,sill
Apn protocol: IPv4
Apn roaming protocol :IPv4
Mms
Name : fizz mms
APN: mobile.bm
Mmsc: HTTP://mms.mobile.bm
MMS proxy: MMSproxy.mobile.bm
Mcc: 302
Mnc: 500
Apn type: mms
Apn protocol: IPv4
Apn roaming protocol :IPv40
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