Transfer Phone number?
Answers
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From what I understand, you are saying your phone number is invalid?
Is it possible that your phone number is registered outside of the subscription area? https://fizz.ca/en/faq/subscription-area-and-coverage-area
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There's supposed to be a chat bubble on the website during support hours, but it's not appearing. Given that, you have a few options (sorry, both aren't great):
- Send them a message on Facebook https://www.facebook.com/fizzca/
- Tweet to them on Twitter https://twitter.com/fizz_ca
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Let me know if I misunderstood what you are saying.16 -
Other option is to fill in a Contact Form accessing it from your My Profile page.
It automatically generate a service ticket.
Not working at hyper speed, but they'll be aware of your problem at least.
Cheers
) 12 -
Hi Shalom,
If you transferred your phone over during the outage from last night, it's possible there's a backlog to get it activated. I did this last night, and only received the email that my phone number was transferred a few minutes ago.
After getting the email, I updated operating system on phone, removed SIM, restarted phone, inserted SIM and it worked. It's possible that it's just a matter of time.16 -
Besides https://fizz.ca/en/contact-us , there are:
contactform@support.fizz.ca
Facebook Messenger
https://www.messenger.com/t/fizzca
https://www.facebook.com/fizzca/
Contact form
My profile--->Contact forms--->Submit a complaint15 -
I agree with Russel, network outage has put a lot of back log in the system.13
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I contacted Fizz earlier today and they simply told me to wait. There was nothing the CSR could do; the system would not let her do anything. But in the mean time, you can always use your old provider and sim card. They should work perfectly fine.16
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My area code starts with 647 however I live and use my line within the subscription zone.13
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