Activated SIM and put SIM in my phon, entered APN settings, restarted phone, still doesnt work
Ryan D. #561
Posts: 17 ✭✭
in My Mobile
I need help. I got my sim, activated it and got a new number. I have an old Perth number with Public Mobile that expires in Dec sometime. I put the Fizz sim in my phone. I changed my phone's APN to match what your website says. Restarted my phone. Still no network connection. Can send a txt or make a call. What is going on?? Tried contacting their chat and on FB but no one is answering me. Tnx
22
Answers
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Can you tell us a bit more the type of phone you're using?14
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I am using an LG V20 duel sim. It is a Taiwan or Korean model. Very new tech and worked on Public Mobile.12
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Nice...
There was an outage on Fizz network last night and many news users are having problems like yours.
They are aware of the problem and it should be resolve soon.
You'll probably have to restart your phone at some point.
Cheers
14 -
Experiencing this as well on my end. If I go into Network settings for my phone it says SIM Not Provisioned, Ryan do you see that as well?13
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Rene, can you point to where it says Fizz is aware of the issue? thanks.12
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No I cant see 'SIM not provisioned' anywhere. Howerver, I just tried searching network operators and it came up with a long list such as:
Fizz EXT
RAT : LTE
Fizz
RAT : WCDMA
Fizz EXT
RAT: WCDMA
Fizz EXT
RAT : GSM
ect..
Not sure if that will make a difference but Ill try some of them.13 -
Give those a shot, I think you might be in the same boat as me. I'm on iOS so the way it describes carriers is probably slightly different, but it seems like you can see the network but can't connect to any of those.
Fingers crossed, I hope the manual network selection works for you. It sounds like some people have had luck with that.11 -
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Typos can cause issues as well. It did for me when I was first inputting the information.14 -
Hi Ryan,
Did you activate during the down time last night?
Update: I did, and was having similar issues. I recently received an email from Fizz saying my account had been transferred. I think there may have been a backlog from last night. It might be worth removing your SIM, restarting your phone, and then inserting the SIM.
It's possible that the activation may have just been delayed.13 -
Besides https://fizz.ca/en/contact-us , there are:
contactform@support.fizz.ca
Facebook Messenger
https://www.messenger.com/t/fizzca
https://www.facebook.com/fizzca/
Contact form
My profile--->Contact forms--->Submit a complaint12 -
scroll down and try reset statistics- that worked for me12
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