Did not receive SIM card. How can I reach Fizz to send me a SIM
Umar S. #353
Posts: 2 ✭✭
I requested 2 SIM cards. I was charged for 2 SIM cards but only received one. How do I get this situation resolved?
13
Answers
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You need to log into your account, make sure any pop-up blocker is disabled and you must go to your profile. Once there, you will see a small green chat bubble on the bottom right, click it and you can start a chat.
https://fizz.ca/en/contact-us
Otherwise, you can go to your profile, then select "CONTACT FORMS".8 -
Don't forget to deactivate any pop-up blockers for Fizz website. Otherwise you wont get the chat bubble!8
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Just had a similar problem. Ordered 3 sims received 2. They told me to order another and they would reimburse me which I think is ridiculous.7
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You can contact them through fb messenger7
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Besides https://fizz.ca/en/contact-us , there are:
contactform@support.fizz.ca
Facebook Messenger
https://www.messenger.com/t/fizzca
https://www.facebook.com/fizzca/
Contact form
My profile--->Contact forms--->Submit a complaint4 -
Try this instead
https://community.fizz.ca/questions/1834389-fast-track-complaints-chat-bubble
Cheers
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