Is it worth it? (Current Bell Customer)
Hey Everyone,
I discovered Fizz Internet because the past few months, I've been through hell with Bell. I tried to upgrade my internet with Bell and they keep putting incorrect orders in, and now I have been without internet for 2 days now, because of an error they made. I contacted the account manager, and it seems they do not take it seriously. Been a customer with them for 2 years and I pay $130 a month for internet.
I discovered Fizz because my neighbour is kind enough to let me use his internet for the time being. I am looking at the 400mbps download and 50mbps upload for $59.99. Can anyone give me their opinion of Fizz?
So far, in the 2 days of using it, I have had no issues and this is me using my downstairs neighbours wi-fi.
Thank you!
Answers
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Hi @JulianAxel
For me it is worthed I am with them for a bit over 2 years
However, keep in mind
- Fizz offer only a customers service using the chat
- it is 3 weeks that their support has a huge delay, therefore are difficult to contact them
- Fizz using Videotron infrastructure
- With Fizz you can close your subscription after a week or years if you wish without penality
If you decide to subscribe, don't forget to use a referral code, in order to have 25$ after the 2ne payment, you can take mine is after the _ on my alias or pick one from here https://forum.fizz.ca/en/discussion/2198337/this-is-the-place-for-your-referral-codes-here-and-only-here
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You can try and if you don't like it, you can cancel your plan during the first 15 days.
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I tried to get Videotron, but they said they would have to drill multiple holes. When you received your router/modem did you have to do anything exceptional or was it easy to install?
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Sorry I didn't read the last phrase, you are already using it
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Fizz is using the same tech, therefore, they need to pass a coaxial cable if you don't have it
If you have the coaxial cable, it is easy, connect the cable, configure the password
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No, you didn't read it incorrectly. I am just borrowing my neighbours wi-fi for the moment because my Bell internet is currently out of service since they cancelled my account, even though I never wanted them to cancel it lol
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He is using his neighbor's WiFi (which is from Fizz) for now.
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Therefore, is already using it, he is not a subscriber
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Internet can be closed after the first day, it doesn't have any testing period, but you will be refund prorated
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Yes, his neighbor is sharing with him his WiFi temporarily as he has no Internet from his current provider.
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I have 30 mbps for two and a half and zero problems
How do I subscribe to Fizz Home Internet?
Choose your installation option.
Modem delivered by mail? Read this.
Appointment with a technician? Read this.
if you don't have a reference code for the $25 bonus, ask your neighbor for the code who has kindly lent his internet
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Thank you, I already got it :D
You can draw me a diagram LOL
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Thank you everyone for the assistance!
How has your experience been with Fizz personally? Just asking because I do work remotely and I use internet for working, gaming, and then watching TV (Netflix and etc.)
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Almost finished to draw it 🤣, but you already got it.
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Lately you don't want to have a problem, for almost 3 weeks the support is very difficult to reach
Why don't continue to use your neighbour's wifi and pay part of it
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There are sometimes issues related to weather, planned maintenance, etc. but in general all good.
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I've been a customer for the last 2 years for Internet and never any big issues. I restarted my modem maybe 3-5 times in years. No big deal for me.
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For me i already looking around to switch to another provider .So many problem with internet like disconnect completely and first start with wifi and after 10 minutes the Ethernet down too . interesting that all the light on modem flashing in correct order. I shut off the modem and reset to manufacture setting so many times and works for few days. Thay replace modem 3 times already and only good for 5 to 6 months. I have to admit the price is very tempting.You can try and see maybe works for you. Good luck
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Hello @JulianAxel
I have the 30/10 mbs package in Quebec City. The speed is as advertised and the data is truly unlimited (upload and download). Also, I don't have to continually do reboots to maintain this speed. Another advantage of Fizz, when I subscribed, I had chosen the 5 mb package. A few weeks later, I got the 15 mbs for the same price and now I switched to the 30/10 mbs package for $4 less. With the bonuses, you may cut your monthly bill up to 6$. Just check Fizz's offers regularly because you can change plans at any time. Also, the wifi modem/router and the basic installation are free. So I am very satisfied with this package.
You may check the Fizz internet plans here: https://fizz.ca/en/internet
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You're with Bell which is just a terrible financial decision. Switching to Fizz should seriously be a no-brainer.
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I'm so sorry to hear about your experience with Bell. I've been using Fizz for a few months now and I've been very happy with it. The speeds are fast and reliable, and the customer service is excellent. I highly recommend Fizz to anyone looking for a new internet provider.0
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Nice to hear positive comments about Fizz internet ... still with Videotron ... 60 Mbps = 58$ plus taxes ... thinking of moving it on the near future to Fizz ... only issue is all our condo devices : smart TVs, laptops, tablets , smartphones are already setup on the actual wifi ... moving these to a new wifi, it will be hard work
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