My modem isn't connect to internet. The fizz app says to contact tech support

My modem isn't connect to internet. The fizz app says to contact tech support. Quite displeased at how your website is designed to make it complex to contact you. Would be great if there was a way to contact you directly in the "contact us" section...

Answers

  • Fizzy
    Fizzy  * Données gratuites avec code référence => 66KGA <= Referral code with free data * Posts: 6,786
    Hi Tabatha

    You can Live Chat with customer support at any time:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open a Fizz help page like this one: https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
    4- The green chat bubble should appear after a few seconds in the bottom right corner.

    p.s. If Live Chat doesn't work at first, you can try with your browser in private mode, try using a different browser or with another device.
  • Fizzy
    Fizzy  * Données gratuites avec code référence => 66KGA <= Referral code with free data * Posts: 6,786
    In the meantime, here are some troubleshooting tips.

    Are you able to connect a device to the modem by ethernet cable? Can you check if the problem affects WiFi only or both ethernet & WiFi?

    Please try unplugging your modem from the electrical outlet for at least 1 minute. Also unplug the coaxial cable from the coaxial outlet and the modem respectively, then plug it back in the outlet first and then in the modem, then try restarting the modem.

    Check the led status lights on the modem. If one of the 2 arrows is off or flashing this means that you have a problem with the signal, the coaxial cable can be a problem in your sector. For this kind of problem, you must contact Fizz support.

    Also please check your Fizz account to make sure your plan payments are up-to-date.

    If there is no improvement, you can also try a factory reset of the modem by using a sharp object to press and hold on the small button found behind the modem for 10+ seconds, then let the modem reboot itself and test the connection.
    Be aware that you may need to redo the modem configuration.

    More info here: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

    If the problem continues, you can contact customer support by chat:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Dgjf
    Dgjf Code de référence/Referral code: BS7M5Posts: 2,361
    You can to contact them by facebbok. You have many option its not hard at all to contact the Fizz support team. Have a nice day :)
  • Kariann
    Kariann Posts: 98
    Contact the support they can help you out with that! :)
  • Dgjf
    Dgjf Code de référence/Referral code: BS7M5Posts: 2,361
    @Tabatha do you manage to contact the support team ? Have a nice day :)
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