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My internet is not working for the past hour, help?

I am not able to connect my internet. Wifi is down

Answers

  • Mike
    Mike Posts: 18,409
    Hi Christopher
     
    Sorry you are having internet issues.

    Please try unplugging your modem from the electrical outlet for at least 1 minute. Also unplug the coaxial cable from the coaxial outlet and the modem respectively, then plug it back in the outlet first and then in the modem, then try restarting the modem.

    Check the led status. If one of the 2 arrows is off or flashing this means that you have a problem with the signal from the coaxial cable, can be a problem with in your sector.
     
    More info here: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
     

    If the led with the @ symbol is off, please check your Fizz account to make sure your plan payments are up-to-date.

    Are you connected to the modem by wifi or ethernet cable? Does the problem affect both?
     
    This guide can help you out: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
     
    If your problem is not the cable signal, you can try a factory reset.

    If there is no improvement, you can also try a factory reset of the modem by using a sharp object to press and hold on the small button found behind the modem for 10+ seconds, then let the modem reboot itself and test the connection.
    Be aware that you may need to redo the modem configuration.

    You can also contact customer support by chat
     
    1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
    2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
    3- Click on it, and select chat if available, or any other option
     
  • Unplug your modem for few seconds and plug it back, usually it work for me.
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