How to check Travel Add-ons validity?

Emmanuel A. #27611

I wanted to know if there is any way to check the validity of an Add-on already purchased that is stored in your profile if it is not used entirely?
Cause i know whilst purchasing one the system shows the expiration of the add-ons.

Fizzy

Hi Emmanuel

If you have purchased a travel add-on, you should be able to see the details of it on your Fizz account. Go to menu: My Plans

More info on how add-ons work can be found here: https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options
https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one

If you have any questions for Fizz, you can Live chat with support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open one of the help links mentioned above from Fizz Solution Hub.
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Emmanuel A. #27611

Thanks Fizzy. Yeah the details can be seen but my question is more about the validity of the add-ons cause it is not showing their expiration.

Fizzy

Emmanuel

Did you just buy it today? If yes, try checking again tomorrow to see if the expiry date shows.

A Travel Add-on is a one-time package that takes effect immediately and lasts until the end of your next payment cycle. So let's say you bought it today and your renewal is on the 10th of each month, then the Travel Add-on is valid up until March 9th.