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Why fizz not accept my replacing credit card , I want to cancel MasterCard start using Visa card?

I temporarily replace Visa with MasterCard because bank had to change visa number since someone try to use the card. Now I have the replacement and I set up Visa account again but fizz reuse to acknowledge the change. I ask to change to Visa please not MasterCard. Thank you

Answers

  • Sevy55
    Sevy55 Posts: 721
    Hi Sandra,
    Make sure you add the new card before removing the old one.
    If problem still persists, contact Fizz support for help.
    First log into your Fizz account.
    Make your way to the Solution Hub.
    On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
    The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
  • Yolo
    Yolo Posts: 22
    @Fizzy, they currently have a few technical issues with the chat system since yesterday 11 AM and is not working for now
    @Sandra, try following up with the suggestions Fizzy has provided.
    Cheers
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