Fizz wifi app unable to connect to the modem?

Alex Y.

Recently find that the fizz wifi app doesn’t connect to internet, I paused the wifi on one of my device earlier through the app and now the app opens but is unable to connect to modem no matter what I do

Fizzy

Hi Alex

It seems to happen to others too. You may try uninstalling and reinstalling the app.

You can also try restarting the modem. If the issue continues, you will have to do a factory reset of the modem. Press and hold the small button found behind the modem for 10+ seconds with a small pointy object like paper clip end.

Carlo C.

Alex, it happens to me every so often. I close the app and reopen a minute later.

Jason R. #34502

Yeah, app can have some issues. Try rebooting it and resetting it. At worst, reset modem as well.

Christopher K. #34145

you could also try restarting your phone

So_AR

just restart