Can't gift data to a friend... receiving weird message on fizz page...?

Sergiy R.

Can't gift data to a friend... receiving weird message on fizz page...?

Mike

Did you try with the mobile number or only by the email?
Therefore, you need to try without using the contact but only by number

Matthew A. #24717

It looks like you are trying to gift data to someone without a data Plan, is that right? If so, they can’t receive data gifts. See https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work

Andrej

Does he has a data plan (1gb at least)? If not you won't be able to send him any data I am afraid.

Patricia G. #18603

Maybe he doesn't have a data plan. If he does not have at least 1GB of data on his plan, you cannot share data with him

Sergiy R.

He received gift data before... this is some kind of a bug with Fizz.
How to fix it???

Matthew A. #24717

Is it possible he has changed his privacy settings? If they are now incognito they can't receive gifts. Might be good to reach out to support.

Mastaiso

Normally that error occurs when the customer doesn't have a data plan.

Fizzy

Hi Sergiy

Your friend may be using only the data from the bonus upgrades. If your friend recently changed to a plan without data (paying for 1 GB or more), then unfortunately s/he can no longer participate in data gifting. The only data gift your friend can receive is from data perks.

MichelP

Sergiy,
Does your friend hat changed in his profile his privacy settings?
He must changed it for:
Complete experience
At this moment,
if he has a plan with data, he will be able to receive your data.