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Why does Fizz make it so hard to find the online chat button ?

I find it's very hard to find the chat button and FIzz doesn't make it easy to find.
You think an online only company would make it easier to communicate and put the chat button on the main web page.

Answers

  • Yelena
    Yelena Posts: 1,801
    I would create this topic under Mobile and tag it as Idea. It's more likely to be visible to Fizz support who can actually resolve this issue. Here we're mostly users like yourself.
  • Kurt V.
    Kurt V. Posts: 351
    Hmm when i needed to contact support, it was pretty easy to find.
  • Kurt V.
    Kurt V. Posts: 351
    Simply google “contact fizz” and it will be one of the first options
  • MichelP
    MichelP Posts: 8,336
    Matteo,
    During business hours, when you are connected to your account, it's not to complicated to get the green chat bubble.
    Just click on to a link like this:
    https://fizz.ca/en/faq/partner-networks
    Click on the green chat bubble when you see it down to the right of the page.
  • Takion
    Takion Posts: 329
    it like the companies trying to hide their contact number on their web page they just try to make it harder for you to contact them and hoping you solve the problem by yourself. at then end it comes to saving money by hiring less techs. but what they don't realize is that at the end it affect their reputation by creating frustrated customers
  • LemonHead
    LemonHead Posts: 355
    Yeah you're right it should be simpler.
This discussion has been closed.