2FA Not Working

2FA worked fine for my bank account until two days ago. Now I receive nothing, which means I cant log into my bank account. This is very inconvenient. What is happening?

Answers

  • poker85
    poker85 Posts: 720
    The 2FA works very well for me. I advise you to speak with technical support.
    To receive an answer for that question,
    you need to contact the Fizz support by chat online.
    This service is available from 8h00 to 21h00, each day.
    To chat with Fizz without problem:
    First, open a session and access to your fizz account.
    Then, open a second window and types this adress:
    https://fizz.ca/en/contact-us
    Wait a few seconds to see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session with Fizz begins.
  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,579
    Madhi,
    2FA works fine for me.
    Please, check with the Fizz support for an explanation.
    This service is available from 8h00 to 21h00, each day.
    To chat with them without problem:
    First, open a session and access to your Fizz account.
    Then, open a second window and types:
    https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages
    Wait to see the green bubble chat down to the right of the page.
    When you see it, click on it.
    Your chat session with Fizz begins.
  • In my case it works with google, dosen't work with facebook...
  • Now I use Google Authenticator in order to avoid these problems. I don't know if we can use it for bank accounts.
  • They really need to fix this, it's a really big issue in that case.
  • Oh yes @Vincent, you are right...
  • redhead
    redhead Brossard, QuébecPosts: 742
    Fizz told me that 2FA is still not 100% up and running. Never get the 2FA messages from BMO...
  • I have contacted fizz support and they have opened a ticket with their technical team. The weird thing is 2fa worked fine until a couple days ago. I can still have TD provide me with an access code via voice calls, but it is not an ideal solution.
  • There seems to be problems still. Does your bank allow another method of 2FA?
This discussion has been closed.