No Fizz LTE accessable in US

I have a Fizz account which is a data plan (2Gb) for Canada and US . I came down on dec 3 to US and could not access internet through LTE . My acces was ok in Quebec . I did change my plan in October to include US coverage. I had a note from FIZZ on my phone saying that my plan didn't allow me to access LTE service in US and I need to add money to my account . Please let know what is wrong .

Answers

  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,562
    Did you activate data roaming on your phone? Try to find manually a LTE , or 3g network available where you are.
    Did you try to put off your phone somes minutes and open it after.
    Or, try to put on your phone the airplane mode around 15secondes.
    If nothing is working, Please chat on line with them (from 8h00 to 21h00).
    Open a session online , go to your account, type:
    https://fizz.ca/en/contact-us
    When you see the green chat bubble down the right to the page, click on it.
    Your chat session is on.
  • kk
    kk Posts: 135
    usually you need to activate roaming, put your phone in plane mode and activate networks again.
    if no LTE, try to turn off LTE in cellular settings.
  • Fizzy
    Fizzy  * Données gratuites avec code référence => 66KGA <= Referral code with free data * Posts: 6,809

    Make sure your plan change in October worked. Some people had problem to change their plan successfully.

     

    If you have Canda and USA coverage and you are receiving that text to add money to your account, you should chat with Fizz support.

  • __________
    __________ Posts: 2,531
    Are you sure at least that your cellphone is compatible with the LTE frequency used by the US provider you're connected on?
  • Fizzy
    Fizzy  * Données gratuites avec code référence => 66KGA <= Referral code with free data * Posts: 6,809

    I recently came back from Orlando. The Fizz service was working well.

     

    Sometimes you have to restart your phone to get it going.

    Or manually choose your network if needed.

     

    If your phone works in Canada, it should work in USA as well.

    Please provide us with an update.

  • maybe its the provider you are connected to
    i know T-MO uses 1700/2100 frequency (band 4)
    just like fizz does for data
    if your roaming is on
    it should work
    has your issue been resolved
    if so what was the cause
  • redhead
    redhead Brossard, QuébecPosts: 742
    An alternative: if you have an esim enabled device, check out Airalo. You can get 1GB of data valid for 7 days for 3$.
  • redhead
    redhead Brossard, QuébecPosts: 742
    An alternative: if you have an esim enabled device, check out Airalo. You can get 1GB of data valid for 7 days for 3$.
  • Thats good to know
This discussion has been closed.