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I have a new credit card.. I can't make a ^payment.... how can I add my credit card?

I have a credit card and for some reason it doesn't work and I can't pay my account.... How can I do it?

Answers

  • Yelena
    Yelena Posts: 1,801
    First step is to add the new card in My profile (My profile -> Payment methods). Second step is to associate it with your plan in My plans (My plans -> Manage plan).
    Afterwards you can remove the old card from My profile (My profile -> Payment methods).
    You might receive an error message if you do multiple unsuccessful trials to add a payment method. In this case you have to contact the support in order to reset the counter.
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