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extra charge for upgrade 500mb?

I was charged 6$ for an uprade 500mb that i never did. How can i proceed?


  • Mike
    Mike Posts: 18,409

    It happens to me too.

    Contact the support and ask for a refund


    • Go to this page https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.


    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)


    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Contact Fizz support
  • Fizzy
    Fizzy Posts: 6,450

    For some people, it seems that the free upgrade may have been added to their bill.


    Contact Fizz support. They will fix it for you.

This discussion has been closed.