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No wifi - saying I have incorrect password for my network!

Our internet stopped working suddenly yesterday night around 8:45 pm. When I tried to connect to our wifi if just kept saying INCORRECT PASSWORD FOR FiZZxxxx . When I entered our password (already changed months ago) it says that it is INCORRECT. No idea what that is. NO CHAT BUBBLE APPEARS IN MY ACCOUNT AND NO ONE ANSWERS ON THEIR MEESWNGER. Did someone hacked my password??????

Answers

  • Mike
    Mike Posts: 18,409
    Try to reset the modem to factory default setting and forgot the wifi
  • Mike
    Mike Posts: 18,409
    You need to forget the wifi too on your device
  • Fizzy
    Fizzy Posts: 6,451

    Logon 192.168.0.1 to see whats happening. Use a wired connection to the modem if you need to.

    Logon with user 'cusadmin' and your password. If it does not work, you'll need to reset your modem by pressing and holding the button for 10 seconds.

  • Mike
    Mike Posts: 18,409

    When this issue is resolved, please close the post by clicking on the button "Make this a best answer."

  • reset to factory settings. its on the back of router. you need a pen to point it for 10 secs
This discussion has been closed.