If you are looking for something specific, please use the search bar to check if someone else has asked or answered the same question before posting a new question.

System won’t accept mailing address which I selected from drop down. Giving me error, why?

I am trying to order sim to my address which I selected from drop down but once I click ext after selecting address it gives me error.

Answers

  • Irene
    Irene Posts: 1,308

    If you need a referral code, this is mine 5JATM. You will receive 25$ after 2 months, no bad.

    ps: The referral is valid when you create your plan.

  • It is just error on top of the screen saying: there is an error, try again later
  • I have 3 addresses saved right now under home and three under mailing. I tried to copy and paste exact spelling from Google maps but I got same error. I could not find option to delete any address from my profile.
  • Mike
    Mike Posts: 18,409

    Did you try to change the browser?

    try to contact the support

    CHAT

    Go to this page https://fizz.ca/en/contact-usif you are not connect login

    The business hours: every day from 8 a.m. to 9 p.m. (EST).

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Fizzy
    Fizzy Posts: 6,451

    It sounds like you have too many mailing addresses.

    Are you a new customer? If you prefer you may create a new account to avoid this issue.

    Or you can contact Fizz support for help

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

    • You're logged into your Fizz account.
    • You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
    • Simply click on the chat bubble that appears at the bottom on the right.
    • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
    • You have disabled any ad blockers in your browser.

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • Gates
    Gates Posts: 833

    In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button.

This discussion has been closed.