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Why am I unable to send images using G5 and G6, but used to work before?

I have three accounts with Fizz. Using LG G5, LG G6 and OnePlus 6.
My APN settings are good and verified several times. For some reason I'm unable to send images by text with G5 and G6 anymore. It used to work fine few weeks ago, but now only text works. Tried with Wi-Fi and just LTE. OnePlus 6 is able to send images just fine. Any idea what could be the issue?

Answers

  • Mike
    Mike Posts: 18,409

    Can you verify the APN for the MMS from this post https://communaute.fizz.ca/questions/1935428-mms-problem-sms-images-pictures-solved. Check the Bearer

     

    Name: FIZZ MMS
    APN: mobile.bm
    Proxy: Not set
    Port: Not set
    Username: Not set
    Password: Not set
    Server: Not set
    MMSC: http://mms.mobile.bm
    MMS proxy: mmsproxy.mobile.bm
    MMS port: 80
    MCC: 302
    MNC: 500
    Authentification type: Not set
    APN type: mms
    APN protocol: IPv4
    APN roaming protocol: IPv4
    Enable/disable APN: checked
    Bearer: LTE
    Mobile virtual network operator type: GID
    Mobile virtual network operator value: 55

     

  • Mike
    Mike Posts: 18,409
    Did you tried?
  • Yes I tried it. Attached APN info images.
    What's weird is that it sent an image yesterday around 1pm. And then I couldn't send anymore yesterday and couldn't send today.
  • When I try to send many times, sometimes the image gets sent.
    Never had this issue with Virgin Mobile and previous providers.
  • Put your mobile network to gsm/hspa

    Try to put only mms on your apn type
    for Fizz MMS
    Put ipv4/ipv6 on your apn protocol.
    Put your bearer parameter to LTE.

    Be sure you have another file for your fizz internet with default,supl for your apn type

    Reboot your phone.

    Good luck !
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