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Why can't I receive SMS?

I am unable to receive SMS on my phone , this has happened a lot and I never know until people text me on Facebook because they think I'm ignoring them. I installed the app Signal and I was able to receive the messages that I wasn't getting but I would like to use the normal messaging app. I have double checked the APN for fizz and it is okay so that isn't the issue. Any help?

Answers

  • You can contact them on facebook messenger :
    https://m.me/fizzca
    Or on their website by chat :
    https://fizz.ca/en/contact-us
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