We're currently experiencing network issues (Resolved)
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For me it's a 5h out of connection and still, I can't see any ETA , I followed steps from @ Emrde Y , still I couldn't get any ETA, this is a big issue we have here, just asking why they just didn't use a videotron signal??!!30
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We just gotta cross our fingers. This is an authentication issue I believe.30
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Well Fizz, it's time to admit you are still in beta and are in no shape to be a mainstream provider at the moment. I'm sticking with you, but you will have to provide better support. First, Facebook is not a support platform - provide a support email address. Second, cellphone service is important in this era, really important; you should already have a high availability infrastructure or at least a recovery plan that balances service back to roaming partners. If you are owned by Videotron, they probably have such an infrastructure and it would be a good idea for them to be your "plan B".
Good luck on fixing this!30 -
It's awful that you are launching a product that is still beta. You should've put the beta period at the 3months originally planned30
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Service is still down, not normal. Yah it is a new company, my big mistake is to depend on Fizz for my business phone, disappointed but well I asked for it by choosing them30
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This is what I was asking my self are we in a beta plan and no one of us is knowing that ???!!! It is really weird because for me this isn't what I was expecting30
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As it has been pointed out, we are getting to keep our launch price for the sole reason that we might have to deal with issues like these ones.
https://fizz.ca/en/node/2171.
I'm not worried I'm pretty sure Fizz will offer us some kind of compensation since this issues seems to be farely big and prevents many of us from actually using our phone. I'm actually stuck using a tiny tablet since all I can do is use my WiFi.30 -
It is back here at 2:26am now.
Yes I am a night owl30 -
02h29 still nothing for me
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service restored in my iphone in montreal30
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I have signal back but still no internet connection30
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all service restored in my iphone in montreal30
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I have full service in Ottawa.30
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Update: All is good for me - Montreal30
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I do see fizz bars/signal now. But only 3G and no LTE on both my iphones. (Location: TMR, montreal)30
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I have bars but 3g & LTE not working.29
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Yup, me too. Have signal back in both phones at home but then internet is 3G, not LTE. Hopefully that gets resolved soon too. Location: Longueuil.30
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For all the people excusing the outage as part of the Beta. I did not sign up for the Beta. I am not a Beta Tester. I did not get any of the pricing benefits of a Beta Tester. I signed up to get the same cellular service at a slight discount to Koodo. I'm fine with the website being what it is. But I'm not ok when the reason why I pay money (cellular service) is no longer provided. I think it's a fair position. Stop excusing shoddy service with Beta. Fizz is no longer in BETA.29
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Service is back in Gatineau and it's LTE.29
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What happened last night that caused the outage??? You owe us an explanation and steps you plan to take to prevent it from happening again???29
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The question is what are you doing guys to prevent this act from happening again??29
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Will the "unreceived" SMS messages during the outage be released to us? Or are they gone forever?29
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I was just wondering if we should hold off form choosing the data option since it might not be working for this month or if it will be completely resolved by this week?
thanks 
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@Jia L. This issue has been resolved and should not influence your choice towards data at all. If you need data, take data. If you don't need data, don't take data. I hope this helps.29
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No problems here27
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Only if Fizz sent an email around it. My wife and I struggled while in the U.S. when both SIM cards stopped working. We thought we were suspended or something! Worst part of it was that we got lost because we lost internet connectivity (hence no Google maps). If we knew there was an issue overall, then we wouldn't have wasted hours trying to troubleshoot 23
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@ Seong S. I understand how frustrating it must have been for you. But it's a good idea when you travel no matter the cellular service carrier you use, to always download the Google maps you might need in advance just in case something goes wrong. I hope you guys are OK. Cheers!24
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It is happening again yet another Friday outage
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This discussion has been closed.