JessicaRen ✭✭

I have the same issue, in Beaconsfield. Cannot get into touch with Fizz using Chat at all. It just doesn't work, whether on computer or on my cell phone. Have you guys got the service back yet?

You don't need to call to cancel your plan, as your number has already been ported. However, if there is a balance on your phone with your previous carrier, you will be charged the balance of the phone on your last bill.

Oh this happened to me as well yesterday, and I thought it was because my friend received another call and put me on hold by mistake. It seems that even though the trial period is over already, but Fizz service is not steady yet. Too bad that this is happening to everyone!

Thanks for all the answers. I just tried. The # does skip the intro, but I pressed 7 before the voicemail message finishes, but it didn't delete the voicemail. It restarted the voicemail instead. I pressed 7 again before the voicemail finishes, and then I was given the option to delete by pressing 7. This is because the…

Guys, thanks for all the answers. Some are very helpful. With the help of everyone, I found the "my dashboard" function, where I can actually see very detailed activity history and points earned for each activity. It's not in "my account" under the leader board, but under the "?" (question mark to the right of "my…

You should reach out to customer support via their chat function. I helped my friend transfer her number to Fizz a couple of weeks ago and also encountered a problem. I took us in total about 2 weeks to have the issue resolved. It was due to some technical issue, for which I don't have a lot of details. Their customer…

My friend has a problem with her mobile data as well. I just checked on downdetector.ca, and see that there are 4 reports with Videotron mobile network. Am I checking the correct company? I didn't see Fizz there, so I just checked Videotron, I assume that it's the same network after all.