Hoang T. #38498 ✭✭

yes, i have

Resetting Fizz router is the last resort, you don't do that each time you lose internet. Even unplugging the power supply is not something you should do often. Modem and router are supposed to work for months without unplugging or resetting them. Next time when you lose internet, make sure that it's not Fizz network,…

do you use Fizz router or your own router ? If you use your own router, then the problem is not from Fizz. If you use Fizz router, be sure that your lost of internet is not temporaire. If it lasts only few seconds and comes back by itself, then the problem could be videotron network (equipement). If it never comes back by…

I just discovered something: before i had around 130 too. Recently, i plugged the modem to a power bar that is connected to a UPS, and my speed was around 90. I just connected the modem directly to UPS, and now the speed is around 130. Thank you all for your answer

I cancel only my MOBILE plan, i still have internet with Fizz. What would i lose ?

But when i cancel my plan, there's no more payment, so no more rollover ? available data will be erased ?

Fizz support confirm my last conclusion and they will FIX it!

This is the final conclusion: There's a problem with the chat button on that Help/status page in English. That works when i switched language to French! Nothing wrong on my side!

Please forget my conclusion. Fizz support tried my suggestion and that worked well. So i conclude that something wrong on my side for that specific page Help/status... or that page does NOT work for some specific configurations (my brother's computer has the same issue with the chat button on that page and we are not in…

Very weird! I tried that several times and so far that does NOT work, but that works through FAQ. I cleared cache , keep cookies, and that does not help either.

The chat button on this page Help/status... does NOT work Use the question mark bubble in the FAQ and that works right away

Fizz internet users Please do this and leave here your message whether that works or not 1) Click on Help/Status of our services 2) Click on white question mark in green circle at the bottom right of your screen 3) click on chat (nothing happens). It's supposed to open a new windows for chat Thanks

Fizz support You don't have phone number, you ask us to use chat to get help, but your chat does NOT WORK!!! If you have nobody available to chat with customer, please let us know at least in order to try later, instead of letting us in the blank!!!!

Just tried Incognito mode and that didn't work either

Let's say there're 10 employees in Fizz chat support group and they are all busy with 10 customers. What happens to 11th customer when the chat button is clicked ? I presume that nothing happens because nobody available to chat! Only Fizz support can confirm my theory.

I believe that when nobody available for chatting from fizz support group, customers will have the same problem : nothing happens when chat button is clicked.

I try that on windows 10, chrome or edge and ipad chrome. Nothing works!

Fizz support If you read this discussion, please try that yourself so can see the problem. 1) Click on Help/Status of our services 2) Click on white question mark in green circle at the bottom right of your screen 3) click on chat (nothing happens). It's supposed to open a new windows for chat 4) the same problem with…

Fizz support told me that the technician should unlock for free so you can do yourself the installation

If you don't have any tool, does the technician unlock for free ?

as i said, fizz support did that for me. I did nothing.

so i wasn't on the moon , lol

when i clicked Adjust plan, it showed several plans, and the new price at the bottom. I clicked Save, and it gave me an error message " you didn't change your plan, nothing to save!!!!"

no, i can't change my plan, it was already 120/20. they said i should "edit my plan", and didn't try yet!!!

Fizz support told me that i don't need to do that, just "edit my plan" with the same speed and the new price will apply. Fizz support did that for me and i did nothing! Thank you Fizz support!!!

Avez-vous essayé de débrancher le modem (couper le courant) et le rebrancher? avez vous votre propre routeur? Si oui, débranchez le aussi et rebranchez le. Dernier recours: “factory reset “ ou réinitialiser votre modem à l’état initial comme si c’était dans la boîte. si ça ne marche pas encore, demandez un nouveau modem.…

Thanks all

Just because I stay in montreal.

It’s more reasonable that the author of the discussion could decide when to close the discussion. i had a discussion about speedtest and fizz decided to close it while I was waiting for other answers!

Please answer me ONLY if you have a windows 10, and iPad (5th generation or plus): run speedtest on pc with wifi, 5Ghz, on chrome run speedtest on iPad, wifi 5Ghz, on chrome my plan is 120/20 for download speed: windows = from 60 to 100, ipad = around 135 could you post your results here, thanks.