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Failed plan change

Vivabear
Vivabear Messages 18 ✭✭
4 Sep modifié dans Mobilité

I guess this is not new....I got sms confirmed plan change for this month....but found out today still in the old plan..... trying to connect with chat but no success yet... anyway can still change it for this month??

Many thanks

Réponses

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Messages 434 ✭✭

    Are you sure, your new payment cycle started today? Does it say 30 days to next cycle?

    Previously, customers were told that they couldn't and had to wait another month, but that's a few months in the past, so by all means, give it a try via the customer chat. Especially, if you have proof that the plan change was acknowledged by Fizz.
    In the past, all the notifications about plan changes came by email and online Fizz notification centre though. So, I'm little puzzled that you got it via text message.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Messages 10,495 ✭✭

    @MobileFizzer_VBMV6 said:
    In the past, all the notifications about plan changes came by email and online Fizz notification centre though. So, I'm little puzzled that you got it via text message.

    You can choose the method of notification in the Settings, either by email or by a text message.

  • Whizz
    Whizz Messages 26,148 admin

    Hello Vivabear ,

    Sorry to hear that you had issues with the plan change order.

    I verified your account and saw that you placed a new order ,which should take effect on the 30th of September.
    More details can be found here : https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan

    Have a good one,
    Raul, Community Moderator

Cette discussion a été fermée.

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