Si vous recherchez quelque chose de spécifique, veuillez utiliser la barre de recherche pour vérifier si quelqu'un d'autre a posé ou répondu à la même question avant de publier une nouvelle question.

can't receive calls

mhen
mhen Messages 2 ✭
4 Sep modifié dans Mobilité
I just transferred my line. Calls and internet are working, but people can’t call me.

Réponses

  • G225 code IRSGE
    G225 code IRSGE Messages 7,718 ✭✭
    4 Sep modifié

    Hi your phone is compatible Volte of Fizz ? Try #8378.

    What is model of your phone?

    Reboot phone for reconnect.

    Transfert of number is correct?

    Contact support of Fizz. @Whizz

    https://fizz.ca/en/support

  • Whizz
    Whizz Messages 26,148 admin

    Hello @mhen ,

    I am sorry to hear that.

    Please restart your phone. If that will not resolve the issue, make sure your device is configured to automatically select the Fizz mobile network. The steps for enabling your device to automatically select a network varies depending on the type of phone. You can check this FAQ to see the path: https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone

    I would also recomment resetting the network settings.
    To reset network settings on an Android device, go to Settings > System (or General Management) > Reset options > Reset Wi-Fi, mobile & Bluetooth (or Reset network settings) and confirm the action.
    To reset network settings on an iPhone or iPad, navigate to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Rest assured, this action will not reset your phone.

    If the issue persists, please contact our support agents : https://fizz.ca/en/support
    They will gladly assist you.

    Thank you for understanding!
    Have a good day!
    Alexandra, Community Moderator

Cette discussion a été fermée.

Catégories