Phone return
I bought an iPhone 15 That I decided to go back to fizz because it arrived too late
However, I have sent the phone to you since June 3 and until today I have no news.
The tracking number shows that it is well delivered and since then I have no news.
I am really stressed because on your policy it is written that the return process is 5 to 7 working days and the deadline is largely exceeded.
Thank you for helping me
Réponses
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@Yoyo226 a dit :
I bought an iPhone 15 That I decided to go back to fizz because it arrived too lateHowever, I have sent the phone to you since June 3 and until today I have no news.
The tracking number shows that it is well delivered and since then I have no news.
I am really stressed because on your policy it is written that the return process is 5 to 7 working days and the deadline is largely exceeded.
Thank you for helping me
Contact support for this issue https://fizz.ca/fr/soutien
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@Whizz possible to transfert to english.
Yes contact support and look your email and spam folder.
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Yes I contacted them and I didn't get any specific help, so that's why I came to the forum
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The forum is mainly user based, we cannot give you more details on the status of your return.
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Hello @Yoyo226 ,
Sorry to hear about the issue.
I verified your file and it looks like you are already discussing with our higher-ups via e-mail, so I suggest that you continue the discussion there.
Thank you for your understanding.
Have a good one,
Raul, Community Moderator0
