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Account has transferred from Rogers but I still have no service.

patrick S. 1025
patrick S. 1025 Messages 6 ✭✭
I have waited for over 3 hours and still have not received my text from Fizz. Is this usual? Rogers has deactivated my plan with them so I am not sure what the hold up is right now. Any ideas?

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  • marc-andre M. #305
    marc-andre M. #305 Messages 24 ✭✭
    Make sure your phone is unlocked. I had called my provider and said it was but it wasnt. As soon as i unlocked it worked in minutes.
  • patrick S. 1025
    patrick S. 1025 Messages 6 ✭✭
    I spoke with Rogers again and they are stating that "sim not provisioned" is an issue with Fizz. Not sure what to do really.
  • marc-andre M. #305
    marc-andre M. #305 Messages 24 ✭✭
    Well if your sure your phone is unlock then i would check with the chat support. They were really helpful for me.
    The best way to get the chat bubble during work hours is this page.
    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn#1
  • Sean H.
    Sean H. Messages 186 ✭✭
    I had the same issue, I had to contact my original cell phone provider and have them unlock the phone. Then I waited the usual 3-6 hours it takes for your service to be fully active and everything worked out.
  • marc-andre M. #305
    marc-andre M. #305 Messages 24 ✭✭
    Not at all, we all make mistake. Im glad you found your issue.
    Welcome to Fizz.
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