trapa ✭✭

I just moved my pc's Ethernet cable from switch port 6 to port 2 and my speed shot up to to 420 mbs!

Can you please be more specific as to where I'm supposed to be looking for these indicators? Do you mean physically look at ports or settings on the modem's page? Thank you.

Sorry I did not indicate clearly that I am using a hard wired pc, not wifi.

Happy to report that after much trial and error and with help from this forum and others, I was able to solve this problem. The drivers for the network adapter were the problem and after updating the problem went away and speeds were restored. Thank you for the help!

I would appreciate that, really. Thank you.

Doesn't everybody? The 125 mb download is with vpn off. 67MB with vpn on. Not that much of a difference.

It definitely is a problem with my pc. I restarted in safe mode and got excellent speeds (see pic) and immediately when I restarted in regular mode my upload speed 50 mb + was better than my download speed 47 mb. It's a head scratcher for sure.

Being new to fizz I did not know that's an option. Hopefully I won't need it.

We have a 2018 mac mini sitting next to my pc,that we never use and has been off for months. I turned it on and hard wired it to modem and got 450mbs on all test sites. I restarted my pc which is something I have not done since installing the Fizz modem and my speeds shot up to 450 mbs as well but it only lasted for a few…

which browser are you using? Firefox You should test with the same browser, the majority of them they will open multiple connection to speed up the downloads, and the quantity is not the same. Did you check on the PC the CPU utilization during the tests? Are you sure, that during the test other users connected to internet…

Interesting. What do you mean by that? Is there a setting that can be enabled to achieve best results? This is a mini pc that I bought less than a year ago. I bought it because it cam with 16 gigs of Ram even though I don't do any serious work with it, just browsing and some text.

I was able to cancel it via chat. I waited an hour before I was able to chat with someone as there were more than 75 waiting in the queue.

I don't get it?!!! I was 27 and now I'm 39 in the queue? It's been 45 minutes!!

ok thank you. I'm 52 in the queue.

Thank you.If the appointments tab is not there " My plans > Manage plan > Appointments" does it mean that no appointment has been scheduled yet?

We did that I believe and the modem was "provisioned" by the tech person but there was no improvement.

Speed testing were done with only1 pc hard wired to modem, wifi disabled. Used fast.com, google's speed test and videotron own Akula test. Anywhere from 230 mbs (fast) 320(google) and 120 (videotron). Videotron's test is always lowest by far. We were with videotron before and never had problem with speeds. Videotron's tech…