Comments
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it could be because of your phone problem a reset may help you, and also you can make sure of it when you use your sim card in other phones to check the network.
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if you can not see the chat box, you may use ad-blocker preventing from opening the chat box.
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They will always have this kind of issues because they could not stabilize their networks yet.
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because of technical issues, no worries they can solve it
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if you don't receive texts it may be the problem of the sender operator, sometimes I had this problem with TelUS. and also despite of this problem, if you reset your carrier, it may help you.
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it's not necessary to use the pin code. you can insert another sim card then turn off the pin code request through the setting page and then you can use your new sim card.
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it's better to send them text message on facebook. because they are answernig quickly and you can ask them because as you said it's a kind of technical website issue. https://facebook.com/fizzca
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As the other customers don't have this kind of problem, so your problem maybe is because of your plan due date and your payment cycles, check them
