TheDean ✭✭

Oh, good question. I see that Korea and China are both available in the drop down for travel add-ons, so it's possible you'd need an add on for each country. But I lack experience with Fizz while travelling in Asia. If you can't do it with an add-on packs there may be options by adding money to your Fizz wallet and going…

Yes, you will need to purchase a new SIM from Fizz, which will be sent to you via regular post or a delivery service depending on where you live. Once you have your SIM you can activate your account, create your plan and then migrate your existing phone number to your Fizz plan if you so choose.

Some folks have had luck by turning on airplane mode for 30 seconds and then back on. Others report that restarting the phone kicks data in gear. If that doesn't work, make sure that roaming is enabled. Depending on where you are it may be necessary. I've had luck with setting my preferred network from LTE to 3G, depending…

Also, make sure that roaming is enabled. In rare cases I've set my preferred network type to 3G and was able to get data working again (but this was when I was travelling outside the Fizz coverage zone, so I have no evidence that this will help when within Quebec / Ottawa).

As far as I can determine, it seems to be a function of time combined with participation in the Fizz community, and possibly by sharing data. I haven't been able to determine a specific algorithm, but I'm working with a very small sample size.

Mobile data in Ottawa is working fine for me, so it's not likely a system-wide problem. If you're not in your normal area, make sure that roaming is on. Other folks report that turning airplane mode on and off corrects problems like this. In rare cases you may need to drop your preferred network type from LTE to 3G.

Please note that you have reached the Fizz community forums, where regular users such as you and I discuss our experiences with Fizz and help each other out as best we can. Wile Fizz support may jump in from time to time this is not the most convienient way to get in touch with them. It's not that we don't want to help (I…

You've reached the Fizz community forum, where regular users such as you and I share our experiences with Fizz and help each other out as best we can. As such, we cannot help with SIM deliveries and such, except to suggest you contact support, as Fling has pointed out. Best of luck.

When travelling I sometimes need to switch my preferred network type from LTE to 3G, depending on where I am. Perhaps this partner network is one where 3G is more reliable for Fizz users.

You've reached the Fizz community portal, where regular users such as you and I share our experience about Fizz and help each other out as best we can. For customer support you should follow the steps at https://fizz.ca/en/contact-us. Keep in mind that Fizz mobile is still in a stablization period, so service may be…

Yes, order online and mail delivery is the only option. I'm in Ottawa as well and recall receiving my SIMs quite quickly (two, maybe three days).

To note, this is the community forum, where regular Fizz users like you and I speak of our experiences with Fizz and help each other out as best we can. In order to get in contact with Fizz support, make sure you're logged into your Fizz account and on a Help screen during normal business hours. If all their techs are busy…

The phone you've linked to can use these frequencies, according to the linked page: GSM 900/1800/850/1900. So you're looking at a GSM phone with 4 possible frequencies. For calls, the Fizz network uses these frequencies: 850 MHz or 1900 MHz. That phone supports both, so you can connect to the network for voice and text,…

You've reached the Fizz community forum, where rugular Fizz users such as you and I share our experiences and help each other out in whateve way we can. For something like this, though, you'll need to get Fizz support involved. While they may visit this forum from time to time, posting here is not the most efficient way to…

Just to be clear, this is the Fizz community forum, where regular users such as yourself share our experiences and help each other out as best we can. While Fizz support may visit from time to time, this is not the most efficient way to get in touch with them. Hopefully using the information from Fling will get you talking…

Make sure you're logged into your Fizz account. You may need to do so even if you're logged into the Fizz community forums. Make sure your adblockers are turned off. Try private browsing / incognito mode to see if a browser extension or customization is preventing the Chat bubble from working. All this has been explained…

Log into your Fizz account. On the left, select My Plans and after the screen refreshes click on Manage Plan for the plan you want to use while travelling. Click on Manage in the options that appear (left column, second from the top). Select your travel country (Bulgaria is available) and follow whatever steps are then…

Also Ottawa. If your credit card is tied to an address in the Ottawa coverage region you can use that to sign up.

A possible explanation could be if the address tied to your debit card is not in the Fizz standard coverage area of the province of Québec and Ottawa. Fizz apparently makes sure your address is in the coverage area before allowing you to sign up for cellular service.

Double check that you have the right APN settings. You can find the current settings at https://fizz.ca/en/faq/what-are-fizz-network-settings-apn. Also, enable roaming if it's off. It doesn't make sense, I know, but it seems to work. I recall needing it enabled when I visited Québec City earlier this summer in order for…

No experience myself, but a quick search shows some options that claim to work with Videotron, the network that Fizz uses. Perhaps opt for one that offers a trial period or money back guarantee so you can give it a whirl before you fully commit.

No phone number -- the only support is online, as mentioned on their contact us page at https://fizz.ca/en/contact-us. You can also try Facebook. Folks have reported good results using that as a contact method.

Their contact page is at https://fizz.ca/en/contact-us. It has instructions on how to reach support. Also, you can try them on Facebook.

This is the Community Forum, where regular users such as yourself share their experiences, tips and such with each other. For something like this you will need to contact Fizz support. See https://fizz.ca/en/contact-us for details, or you can try to get in touch with them using Facebook.

As Mike stated, plans need to be paid by credit card, with the name and address associated with the card account holder matching the information entered into the payment information in your Fizz account. So while may be able to convince a friend to purchase the SIM for you, it might be a harder to convince them to allow a…

The only payment option currently is through recurring, automatic payments via credit card, with no means to pause payment while keeping your account and service active. I think the best you can do is select a plan with no data, no text and no minutes. It will still have a per-month cost, but you could change your plan in…

If you have indeed cancelled you Fizz plans (double check any Fizz accounts you created to make sure they're all gone) you can always get your credit card company involved and ask for a charge back. Call the number on the back of your credit card and make sure you have confirmation on hand that your account with Fizz was…

This forum is the Fizz Community Forum, where plain regular users like yourself share experiences and help each other out with advice and such when we can. For something like this, though, you're going to need to get in touch with Fizz support. Details are on their contact page at https://fizz.ca/en/contact-us. Best of…

Fizz does not charge a fee to port your number, but depending on the contract you have with your current carrier there may be some fees owing to them if you've cancelled early. If you own your phone there shouldn't be any issue. If you phone was included in the contract, part of yourregular payments would be to pay down…

My daughter and I have Fizz in Ottawa, as do a number of our friends. I can't speak for anything west of us. Roaming as far as Windsor Ontario worked on the weekend.