Rhys ✭✭

Tried that…was just a bot chat. I think this is the first step for customer support

@AK20230110 I saw that, doesn't say when though.

I left Fizz... so I gave away all my data. An unnamed blue company offered me a really good deal as part of a bundle. They sucked though and I only lasted a few months until I came back to Fizz. I feel shame.

Mine is 2169O :-)

Try clearing the cache or restarting your phone's web browser. Restarting your phone might be the easiest way.

Well the first idea won't do it because I still won't know which one worked. However the second idea of using another card should work. Thank you for answering my question and not closing it so I can close it myself. Appreciated.

But the answer from whizz wasn't even close to a correct answer. It was clear they hadn't even properly read the question.

Also, how do I get it re-opened?

Then how do I get an answer if they close it before the question has been answered? Seems a little silly.

@PL1111 there is nothing useful at that link. Specific answers would be helpful. The issue isn't that I can't add a credit card.

@Mgfizz I can't delete both. Have to have at least one.

ok.. so the name on the source account doesn't need to match the name on the destination account?

better not be all day long this time

Videotron is having trouble too

When will tech companies get it that consumers can be understanding when there are technical issues, and what we really want is communication! I have no problem with it taking a little time to iron things out, but keep us updated regularly!!