Marcelo ✭✭

credit where credit's due.. not the first time I get transferred to him and he resolves the issue in a few minutes..

Happy to report that after further adjustments and a factory reset.. finally this morning I see 200Mbps coming down the line! Thank you all for the help! @Wizz Raul, thank you, we can close this discussion now.

Hello @wayne , To be honest, I don't know if I was getting the full 120Mpbs before I switched.. I know at some point I was, but never really checked before right before switching.. I just saw I could switch to 200Mpbs for the same price, I just did and forgot about it until he month flipped, that's when went and check if…

Hello @Wizz Raul, Thank you for keeping the discussion open, I will do my part of being diligent and report back once we have confirmed that the problem is resolved, this way, you can always refer back to previous messages and remember what was already tried, I guess it helps for something at least. Unfortunately, after…

@Andrei_ref_R7VK1 Yes i did contact the support, and they said that they did some "adjustments" (see screenshot below), my modem reset twice since then, I'm assuming as a result of these adjustments, but nothing really got fixed. Since i posted that message, i have not received any new reply from the "live" chat... So I…

Hello @Jess_i88b6 , Yes it does:

I could place the results of speed test from the fizz wifi app, ookla and google (which i did on the support chat) if that helps proving my point.. Yes @Whizz ,you have solved other issues in the past for me, I need your help again please:)

@Andrei_ref_R7VK1 Yes I did, yesterday while waiting for the support to answer me, the reported speed was a little be "better" from that app, but not even close to the contracted 200Mbps .

Hello @wayne & @Jess_i88b6, I performed the test from a desktop computer wired directly to the modem. I'm still waiting for the "chat in direct" to answer since my confirmation that I had reset the modem..

That’s what i need but the answer i got was..”when we setup the visit, we will let you know”..

It does, everything looks normal… there is just no internet…

All lights are solid green except the upload and download. Those are blue.

Thanks for trying.. Sooo anyone from fizz wants to solve this one?

I am able to access the modem configuration, i see the wan ip assigned, i tried forcing dns to 8.8.8.8 and 4.4.4.4..no avail I’ve tried this on a notebook (wifi and wired), a desktop (wired) and my phone (wifi), they all get an ip assigned but no internet.. i also tried the ping tool from the modem itself and i get 100%…

Been almost 24 hours and I still did not get a reply. tried to follow up a few times..no answer.

The same thing is happening here (Laval area).. is getting more and more frequent that it simply cuts off.. I tried to contact support yesterday (through whatsapp) and after passing by the "automated messaging" was told that someone would be with me shortly.. It's now the next day and I'm still waiting for "someone" to…

Confirmed outage in the area by Fizz Support. No resolution timeframe yet. In case there are other Lavalois looking for answers this morning :)

I'm wired directly to the modem.. and I check the modem status WAN uptime keeps resetting so I'm convinced it is not my internal network.. I have reset my modem already..

Will do that, thank you!

Today it was around 12:30PM the Technician called asking if he could come install. He arrived 30 mins later, was really cordial and took less than 30 mins to get everything up and running. He redeemed yesterday's miss, all good now!

Np Wilson, I agree that this needs to be looked over by the staff.. It can be pretty annoying this "installation lottery" ... They did say that it could take up to 24hrs but did not specify exactly the time to do it. A simple SMS or EMAIL "Unfortunately the technician won't make it" would be a great improvement. @M_J , I…

Good Luck! :D

I was able to chat with Fizz, you have to wait 24 hours for the option to re-schedule to show up, then you try again..

Done. I have to wait 24 hours and re-schedule.

I did not receive anything.. and I have no coaxial cable coming to the house.. just bell's cable.. I know neighbors have coaxial (videotron) so the box is out there somewhere.. he just needs to pull the cable and give me whatever box and I'm sure I can take care of the rest.

Fizz staff, any insight on what is going on?

Hello, I also had an appointment between 7:30 and 12 PM Today (26th), but the technician never showed up or called... I would be nice to have a heads up on what's going on.. This is definitely not a good start..